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Eberl Claims Service and Wilbur Partner to Offer Unique Claims Technology Solutions

This exclusive partnership enables a seamless process throughout the claims lifecycle and is available exclusively to U.S. insurers through Eberl. Learn about the benefits of this combined technology and services solution at ITC Vegas next week at Booth 2378.

Exclusive partnership announcement

Eberl & Wilbur Partner to Offer Unique Claims Technology Solutions
Eberl & Wilbur Partner to Offer Unique Claims Technology Solutions

LAKEWOOD, Colo., Sept. 14, 2022 (GLOBE NEWSWIRE) — Eberl Claims Service, a leading provider of real estate claims reconciliation services in the United States, today announced a strategy with global claims technology provider Wilbur ( announced a partnership agreement and exclusive license. Use its technology to streamline your claims management process. This strategic partnership will enhance his Eberl claims operations with a proprietary technology platform and integrated supplier network to provide insurers and their policyholders with a state-of-the-art claims management experience.

ebel and wilbur

As a modular and customizable platform, Wilbur integrates its technology with a network of high-quality, trusted suppliers to provide the right billing solution for carriers of all sizes. From initial notification and mitigation, to virtual or on-site adjustments, to full repairs, this solution connects all parties to claims while integrating with existing carrier core systems. By connecting desk adjusters and policyholders through virtual live collaboration and documentation technology, claims are always handled the right way.

The claims industry has been the focus of several technology and process innovations, each promising to transform a variety of functions, such as how losses are documented, evaluated, estimated, or paid. . Carriers are looking to take advantage of this innovation to improve their overall billing capabilities, but often the trade-off is additional handoffs, logins, subscription fees, and steep learning curves. Chris Bergeon, President of Eberl, said: “Our partnership with Wilbur adds an exciting dimension to our Desk Adjuster and his TPA Services capabilities, taking billing efficiency, accuracy and customer satisfaction to new levels.”

Robin Roberson, Head of Platform Partnerships at Eberl, said: “But ensuring that the right technology is being used at the right time is becoming increasingly difficult. You need to get started and maximize your profit potential.With this partnership, Eberl continues to reimagine the billing process, powered by technology and combined with a vetted supplier network.The combination is: It provides Eberl with the opportunity to respond to timely industry challenges and fulfill the company’s mission of being there when you need it.

This partnership will deliver on key customer-centric goals such as:

  • Peace of mind customer experience – Minimize confusion and redundant interactions with a single policyholder point of contact
  • Efficient claims processing – reduce cycle time and costs by eliminating the friction of multiple systems, processes and handoffs
  • Integrated Reconciliation – Manage assignments, communications and documents from a single dashboard and sync status details to the operator’s core systems
  • Effective Supplier Management – ​​Ability to add or remove technology and service suppliers to improve service, quality and management
  • Visibility – transparency and ownership of the entire process for all users, supported by real-time KPI tracking and analytics

Other benefits include improved service level targets, better control over compensation spend, reduced leakage, streamlined accounting, and more.

“The Wilbur platform makes supplier management easier,” said Will Mayo, senior vice president of Wilbur North America. “Our global mission is to equip claims professionals with the right technology tools and the best suppliers to take the pain out of authentication and claims. Within one supplier network platform, we will be able to offer our policyholders a complete claims experience customized to their specific needs.”

For readers attending ITC Las Vegas on September 20thFor more information, please schedule an in-person demo with the Eberl and Wilbur teams.

About EBERL Claims Service

Eberl offers customized claims adjustment services for residential/commercial property, casualty/liability, transportation, inland maritime, catastrophe, auto/property damage, desk adjustment, dispute resolution, and third party managed claims. Offers. The company handles over 200,000 claims annually and offers a complete electronic suite of claims processing solutions. For more information, please visit

About Wilbur

Wilbur offers a modular and connected ecosystem of technology product and service suppliers to drive better results in your billing process. Built from over 20 years of field experience, Wilbur empowers leading companies around the world to minimize the impact of claims disruption and deliver a more streamlined experience for insurers and policyholders To do. For more information, please visit

A photo accompanying this announcement is available at

CONTACT: For additional information, please contact:
Samantha Krostue, Head of Marketing
[email protected]